Please visit us during Tuesday thru Friday between 10-4:30pm Sat 11-4:30pm Closed Sunday & Monday
Find out what the price of precious metal is on the market.
PDF form for faxing in documentations, please call our store for fax number.
How do I know that my watch is really as Rolex?
Every pre-owned Rolex is thoroughly inspected, cleaned, polished and serviced by one of our three full-time certified watchmakers. Upon receiving your watch, Kupfer Jeweler allows you a window time in which you may take your purchase to your own local jeweler to verify its authenticity. Also, when you purchase a pre-owned watch from our company it will come with a Certificate of Authenticity, which will include the serial number and reference number of the watch.
Can I see the watches when I visit Burlingame?
Yes, all customers are welcome to come visit our showroom! Our office is in a high-security building, guarded at all operating times. Call us the day you are coming to gain special admission to the building. If you are coming to Burlingame to buy a specific watch, call us a few days ahead of time so that we can hold it for you.
What is your return policy on pre-owned Rolex Watches?
We rarely hear a request for return; we do our absolute best to meet all of your expectations and more. If for any reason you are not fully satisfied please give your sales representative a call. We offer excellent values on watches that are in excellent condition - better than you may think. We want to ship you a Rolex that you will want to keep forever. Upgrades and trade-ins are available as well. Please view our Policy page for further information.
Kupfer Jewelery has a strict policy that ever watches purchased must have its Serial Number and Reference Number intact. We do not file numbers down and highly frown upon that practice. All watches come with a certificate of authenticity, certificate of warranty, and an invoice that includes the watch's serial number.
Do you repair watches?
Absolutely! Our service is given by certified, experienced technicians in an up-to-date lab equipped with original tools of Rolex, Cartier, and other high end watches.
Do you buy watches?
Yes, we do purchase pre-owned pieces from the public. However, our offer varies on the condition and brand of the watch itself. If you are interested in doing so, please contact us immediately.
