Please visit us during Tuesday thru Friday between 10-4:30pm Sat 11-4:30pm Closed Sunday & Monday
Find out what the price of precious metal is on the market.
PDF form for faxing in documentations, please call our store for fax number.
Pricing Policy
For pricing information, please call us at 1-(650) 347-7007. In addition, please feel free to email us at kupferjewelry@gmail.com. Please include your phone number in all e-mails so that we may call you back with a price. In accordance with most designer and watch company policies, we do not quote prices by email.
Return Policy:
Returns on stock items are accepted for a period of two weeks after receipt. If you feel that you need a longer period of time to evaluate your watch or jewelry, or are planning on giving it as a gift and need a longer period of time, we can work out a longer period for you at the time of sale which will be confirmed to you in writing.
All Returns are Subject to the Following Conditions:
If you wish to return a watch or piece of jewelry, it must be in original unworn condition. Any scratches, damage, or other wear marks voids your right to return the item. We are very strict about this. Certain special orders items are not returnable. If your watch or jewelry falls into this category, you will be notified at the time of sale. This condition will be clearly printed on your receipt.
If you are trading in a watch or piece of jewelry once you have taken possession of the new item, the transaction is final and Kupfer Jewelers normal exchange/return policy does not apply. The new item that is purchased is not exchangeable, or refundable.
Custom items, (examples include: Rings made up in a special size, watches with custom modification, or jewelry pieces ordered from in special sizes that we do not stock), are not returnable unless special arrangements have been made at the time of the sale. Deposits for special order items are not refundable. At Kupfer’s sole discretion, we may allow exchanges for an item or items of comparable value under certain circumstances.
A return authorization number is required to process your item. Please give us a call so we can review your item and shipping procedure so that the process will be safe and efficient.
